Shipping policy

Shipping — Tissire Atelier

At Tissire Atelier, each piece is selected and handled with care.

We are committed to offering a reliable, transparent, and refined delivery experience.

Worldwide Shipping

We ship worldwide, delivering handcrafted Moroccan pieces to homes across Europe and internationally.

Shipping Origin

All orders are prepared and dispatched from Belgium.

For customers within the European Union, this means no import duties or customs fees, as well as faster and more reliable delivery.

Order Preparation

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

During high-demand periods, slight delays may occur. We always aim to prepare each order with the utmost care.

Estimated Delivery Times

  • Belgium, France, Germany, Netherlands, Luxembourg: 1–4 business days

  • Europe: 3–7 business days

  • United Kingdom: 4–7 business days

  • USA & Canada: 5–10 business days

  • Rest of the world: 5–12 business days

These timeframes are estimates and not guaranteed. Delays may occur due to carriers, customs clearance, or unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and total weight of the order.

All costs are clearly displayed before payment confirmation.

Customs, Duties and Taxes

For deliveries outside the European Union, import duties, taxes, and customs fees may apply.

These charges are determined by the destination country and remain the responsibility of the customer.

Tissire Atelier cannot be held responsible for delays caused by customs procedures.

Tracking

All orders are shipped with tracked delivery.

A tracking number will be provided by email once your order has been dispatched.

Packaging

We take particular care in preparing each order:

  • Fragile items are securely protected

  • Textiles are carefully folded and wrapped

  • Packaging is kept minimal and respectful of the product

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Tissire Atelier cannot be held responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Orders marked as delivered by the carrier

If a parcel is returned due to an address issue, additional shipping fees may apply for reshipment.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us at salam@tissireatelier.com or WhatsApp +32 451 069 757 within 48 hours of delivery.

To process your request, we may require:

  • Photos of the item and packaging

  • Your order number

Each case will be reviewed carefully, and an appropriate solution will be provided.

Our Commitment

Each item reflects time, craftsmanship, and cultural heritage.

We handle every order with the respect and care it deserves, from artisan to your home.