Shipping policy

Shipping at Tissire Atelier

At Tissire Atelier, each piece is selected and handled with care.

We are committed to offering a reliable, transparent, and refined delivery experience.

Worldwide Shipping

We ship worldwide, delivering handcrafted Moroccan pieces to homes across Europe and internationally.

Shipping Origin

All orders are prepared and dispatched from Belgium.

For customers within the European Union, this means no import duties or customs fees, as well as faster and more reliable delivery.

Order Preparation

In-stock pieces ship within 1 to 2 business days (Monday to Friday, excluding public holidays). Rugs are in stock in their listed sizes and patterns, and glassware, ceramics and pillow covers are ready to ship.

Made-to-order pieces are crafted individually for you and dispatched within 2 to 3 weeks. This includes our Zellij tables and rugs ordered in a custom size or pattern. We will keep you updated while your piece is being made.

During high-demand periods, slight delays may occur. We always aim to prepare each order with the utmost care.

Estimated Delivery Times

Once your order has been dispatched:

Belgium, France, Germany, Netherlands, Luxembourg: 1 to 4 business days
Europe: 3 to 7 business days
United Kingdom: 4 to 7 business days
USA & Canada: 5 to 10 business days
Rest of the world: 5 to 12 business days

These timeframes are estimates and not guaranteed. Delays may occur due to carriers, customs clearance, or unforeseen circumstances.

Shipping Costs

Orders over 75 EUR ship free across the European Union.

Smaller orders ship free from 35 EUR in Belgium, the Netherlands, France, Germany, Italy, Luxembourg and Spain.

For all other destinations, shipping is calculated at checkout based on your location. All costs are clearly displayed before payment confirmation.

Customs, Duties and Taxes

For deliveries outside the European Union, import duties, taxes, and customs fees may apply.

These charges are determined by the destination country and remain the responsibility of the customer.

Tissire Atelier cannot be held responsible for delays caused by customs procedures.

Tracking

All orders are shipped with tracked delivery.

A tracking number will be provided by email once your order has been dispatched.

Packaging

We take particular care in preparing each order:

Fragile items are securely protected
Textiles are carefully folded and wrapped
Packaging is kept minimal and respectful of the product

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Tissire Atelier cannot be held responsible for:

Incorrect or incomplete addresses
Failed delivery attempts
Orders marked as delivered by the carrier

If a parcel is returned due to an address issue, additional shipping fees may apply for reshipment.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us at salam@tissireatelier.com or WhatsApp +32 451 06 97 57 within 48 hours of delivery.

To process your request, we may require: