All our rugs are handwoven by Amazigh (Berber) artisans in the Atlas Mountains of Morocco. We source directly from cooperatives we have visited personally, cooperatives we first connected with through the Salon Marocain de l'Artisanat.

Yes, entirely. Each rug is woven by hand using techniques passed down across generations. Because of this, slight variations in pattern, colour, and size are natural and part of what makes each piece unique.

Our Berber rugs are made from natural wool. The wool is sourced locally and handled with minimal processing, giving the rugs their characteristic texture and durability.

Yes. We accept custom orders on a case by case basis. Reach out to us at salam@tissireatelier.com with your desired dimensions, colour palette, or style references. Please note that once production of a custom order has begun, it cannot be cancelled or returned.

We welcome enquiries from interior designers and decorators. We do not have a formal trade programme at this time, but we are happy to discuss your project directly. Write to us at salam@tissireatelier.com

Every table is made to order in Salé, which takes 2 to 4 weeks. Delivery then takes 1 to 2 more weeks with UPS or a private courier, whichever is faster. All in, count roughly 3 to 6 weeks from order to your door. We keep you updated while your piece is being made.

Yes. Every top is cut to order by hand, so you can order it without the base. Write to us on WhatsApp or at salam@tissireatelier.com with the design you have in mind.

Yes, our tables are made to measure on request. Custom diameters beyond our standard sizes take at least 4 weeks in the atelier. We will send you a quote within a day.

No problem. Your table is made to order, so just tell us your dates and we will time the shipment for when you are back.

Shake or vacuum gently on a low setting regularly. Rotate the rug every few months to ensure even wear. For deeper care guidance, visit our full care guide.

Act quickly. Blot the stain with a clean cloth, working from the outside inward. Avoid rubbing. For wool rugs, use cold water and a small amount of mild soap. Allow to air dry fully. Never place a wet rug in direct sunlight.

Hand washing is recommended using warm water and a mild dish soap to best preserve the glass.

While dishwasher safe, gentle care will help maintain its clarity and finish over time. Dry with a soft cloth for optimal results.

We ship across Belgium, the European Union, and internationally. Rugs and textiles are sent via Bpost (Belgium) and UPS / Post NL (EU and worldwide). Rugs, glassware, ceramics and pillow covers are dispatched from Belgium. Zellij tables are crafted in Salé, Morocco, and delivered to your door by UPS or a specialist private courier, whichever is faster.

In-stock items typically ship within 1 to 2 business days. If a Beldi glass design is temporarily out of stock, we restock it first: allow 5 to 10 business days before your order ships, and we will email you right away if it needs more time. Made-to-order pieces are crafted individually for you. Custom rugs are dispatched within 2 to 3 weeks and you will receive a tracking number once your order has been sent. Zellij tables take 2 to 4 weeks to be made in Salé, then 1 to 2 weeks for delivery with UPS or a private courier, whichever is faster: count roughly 3 to 6 weeks in total from order to your door. You may be called to arrange delivery, so please include your phone number at checkout.

Orders over 75 EUR ship free across the EU. Smaller orders ship free from 35 EUR in Belgium, the Netherlands, France, Germany, Italy, Luxembourg and Spain. For other destinations, shipping is calculated at checkout based on your location.

Ready-made items can be returned within 14 days of delivery for customers within the European Union. Items must be in their original condition and unused. Made-to-order pieces, such as our Zellij tables, and custom orders are crafted individually for you and cannot be returned. If anything arrives damaged or incorrect, we will always replace it or refund you, whatever the item. To initiate a return, visit our returns and refunds page or contact us at salam@tissireatelier.com.

Please photograph the damage and contact us within 48 hours of delivery at salam@tissireatelier.com We will arrange a replacement or refund as quickly as possible.

Orders can be cancelled or modified within 24 hours of being placed, provided they have not yet been dispatched and production of a made-to-order piece has not started. Write to us immediately at salam@tissireatelier.com and we will do our best to help.

By email at salam@tissireatelier.com, instagram or WhatsApp and we aim to respond within one business day.

Yes. All reviews shown on this site come from verified purchases on our Etsy shop, where Tissire Atelier has been trading since before this website launched. You can read them directly at our Etsy page.